The Single Worst Phrase In Customer Service
"We regret the inconvenience."
No you don't.
No you don't.
posted by Chris Needham at
10:12 PM
About
Bitter rantings by a sometimes-analytical fanboy who loves the Washington Nationals, even though you probably can't tell 3/4 of the time.
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- Awwww.... They're So Cute!
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7 Comments:
Hey, your call is very important to us!
(Please stay on the line.)
By
Basil, at 1/07/2007 10:50 PM
But the soothing musical accompaniment is much better than the other's interminable wait.
By
Chris Needham, at 1/07/2007 10:52 PM
If you've never heard an elevator musak version of "Black Hole Sun," you've never heard anything.
Hey, why am I "Wm. 'Basil'" now? Kinda pretentious, eh?
By
Basil, at 1/07/2007 10:55 PM
I do have "fond" memories of being on hold with the Nats ticket office for about 3 hours one afternoon with an endless loop of Dave Shea stumbling through some call or another. Were Dante alive today, he'd have to create a new circle.
By
Chris Needham, at 1/07/2007 10:57 PM
Oh, and the pretentiousness thing is nothing new to anyone reading this! ;)
By
Chris Needham, at 1/07/2007 10:57 PM
That's pretentious talk!
Dave Shea is one-half of the greatest radio team ever. Historic!
He made the catch! He made the catch! He made the catch! He made the catch! He made the catch! He made the catch! He made the catch! He made the catch! He made the catch! He made the catch! He made the catch! He made the catch! He made the catch! He made the catch!
And there are two outs in the third.
By
Basil, at 1/07/2007 11:02 PM
How about raising ticket prices each of the last 2 years by 10$, raising parking 20%, not trading nor keeping soriano or any other valuable players followed up by sending out invoices for season tickets to be paid one week before christmas. That is great customer service.
By
PalacePool, at 1/08/2007 10:44 AM
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